Refund policy

Our 14-day return policy states that, after receiving an item, you have 14 days to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with all tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at shop@sequerciani.it. Returns must be sent to the following address: Sequerciani, loc. Sequerciani snc - SP Tatti, 58023 Gavorrano (GR) - Italy.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any questions about returns, feel free to contact us at shop@sequerciani.it at any time.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases.
If you have questions or concerns about a specific item, please contact us.

Exchanges

The fastest way to ensure that you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we will notify you to let you know whether the refund has been approved. If approved, you’ll be automatically refunded through your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at shop@sequerciani.it.